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Seminars

Conflict and Mediation Seminars

Skills of the Peacemakers

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• An Introduction to Conflict Resolution
• Understanding the psychology of conflict
• Conflict from the Mediator’s perspective
• Practical skills in Mediation

Managing Workplace Disputes

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• Successful Resolution of Workplace Disputes
• Dealing with the destructiveness
• Coping strategies for workplace disputes
• Defusing conflict situations
• Keeping the customer satisfied

Mediation and Complaints Procedures

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• Mediation Skills in Complaints Procedures
• Learning practical skills to defuse formal complaints
• Re-thinking Complaints Procedures
• Taking the Positive from a Negative
• Changing Perspectives in Conflict

 I thought that the two presenters were excellent. As a very busy person who has found it difficult to attend all the sessions, I was fully comfortable with the professional expertise and competence of the presenters, which made it worthwhile for me to make the effort to come. 
(EM)

Bullying and Harassment Seminar

Tackling Bullying and Harassment

An up to date and essential course for Senior Managers and Directors.
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The Law in the Workplace

• The Law in the Workplace
• Implications of recent legal decisions
• Wider interpretation of vicarious liability
• The Protection from Harassment Act 1997

The Manifestation of Bullying and Harassment

• Distinguishing between the two
• Unacceptable behaviour and its impact on the business
• What makes a Victim and/or Perpetrator
• Silent Conflict - recognition and proactive management

The Right to Manage vs Actual and Perceived Bullying

• Performance related targets & interactive appraisals
• Discussion

Practical Exercises

• Raising Awareness
• Role play

Resolving The Problem And Creating Solutions

• Independent Mediation
• Instigating an action plan

 I have really enjoyed the 4 sessions. They were well presented and relevant. They gave a good taster of the realities of mediation, as well as helping me develop conflict management skills. 
(EC)

About the Seminars

Latest News

The EU Directive on mediation was at last adopted on 21 May 2008, aiming to bring together certain aspects of mediation in civil and commercial matters across the EU.The key compon...

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Why Mediate?

Mediation is a legally recognised alternative to litigation. Using mediation limits costs, saves time, minimises stress, retains confidentiality and improves communication and working relationships.

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Contact Us

Immediation Ltd, Hawes, North Yorkshire. DL8 3LU

Tel: 0845 2572 734
Fax: 0845 2572 735.